Frequently Asked Questions

Everything you need to know about our premium blends and delivery.

Where do you source your tea leaves?

We ethically source our premium tea leaves from sustainable gardens in Sri Lanka, India, and China, ensuring direct trade practices and high-quality harvests.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your tea bags biodegradable?

Yes, our pyramid tea bags are made from plant-based, plastic-free materials that are fully compostable, so you can enjoy your brew sustainably.

What is your return policy for food products?

Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order is damaged or incorrect, please contact us within 14 days for a full replacement.

Do you offer wholesale opportunities for cafes?

Absolutely! We provide bulk pricing and custom blending services for cafes, restaurants, and retail partners. Please visit our 'Wholesale' page to apply for an account.

How should I store my tea to keep it fresh?

To maintain maximum flavor and aroma, store your tea in a cool, dry, and dark place away from strong odors, ideally in the airtight tin or pouch it arrived in.